EmoDays Support

No. EmoDays has no accounts and no sign-in. Your calendar, notes and settings stay on your device and in your own private iCloud, which we can't read.

iPhone, iPad and Mac. With iCloud turned on for EmoDays, your data syncs across the devices signed in to the same Apple ID.

The calendar comes with a built-in catalog of holidays, album anniversaries, band birthdays and other dates that matter to the scene. It updates automatically, and you can turn categories on or off and set reminders for the days you care about.

Tap a day on the calendar to add an event or a note. Your own entries are stored on your device and sync through your private iCloud.

We can't recover it, because only a scrambled (hashed) version is stored on your device. On the passcode screen, choose Forgot passcode? and confirm with your device's own passcode, Face ID, Touch ID or Optic ID to reset it. This never deletes your notes.

The Events tab searches concerts, festivals, record shops, emo nights, haunted houses, tours and activities near you. You can allow location access or type in a city instead. Your location is rounded on your device before a search, and we don't store it. Details are in our Privacy Policy.

The Free plan includes a limited number of nearby event searches each month (currently 10). EmoDays Plus removes that limit. The count resets each month.

Go to Settings > Music and connect Apple Music, or enter your Last.fm, Deezer or SoundCloud username. EmoDays uses your artists to alert you when they announce dates near you. If you use Spotify, you can link it through Last.fm. We never ask for your passwords. You can disconnect at any time in the same place.

Event details come from third-party providers such as ticket sellers and venue listings, and they can change or be out of date. Always confirm with the official seller or venue before you buy or travel. If you spot a mistake in our built-in catalog, email us and we will fix it.

Plus is an optional upgrade with unlimited event searches, tour alerts, the OpenRouter AI engine, and all avatars and themes. See the upgrade screen in the app for the current list and prices. There is no free trial.

Subscriptions are billed and managed by Apple, so cancel in your Apple account:

• iPhone or iPad: Settings > your name > Subscriptions > EmoDays.
• Mac: App Store > your name > Account Settings > Subscriptions.

Cancel at least 24 hours before the end of the current period to avoid the next charge. You keep Plus until the period you've paid for ends. Deleting the app does not cancel a subscription.

Sign in to the same Apple ID, open EmoDays, and tap Restore Purchases on the Plus upgrade screen. Plus is tied to your Apple ID, so no account is needed.

Apple handles all payments and refunds, and we can't issue them directly. Request one at reportaproblem.apple.com or see Apple's refund help.

Open Settings > Data Control to export a full backup, or to export just your notes as text files.

In Settings > Data Control, choose the option to delete all of your data. It removes your data on the device and in your iCloud, clears the keys and passcode hash EmoDays stored in your Keychain, removes any check-in records in our public database, and clears your AI chat history. It doesn't affect purchases or subscriptions, which belong to your Apple ID. For anything we might hold that you can't reach in the app, email us.

Yes. Go to Settings > App > Your data > Share anonymous usage statistics. EmoDays works the same either way.

By default, the Assistant runs on your device with Apple Intelligence on supported devices, and nothing leaves it. You choose the engine and which parts of your data it may use in Settings > AI Assistant, and you can clear chat history there too. Read the full details in our Privacy Policy.

Only when your visibility is set to "Everyone," other EmoDays users near that venue can see your display name and avatar. Never your real name, Apple ID, email or exact location. Pins disappear automatically within 24 hours.

Switch to Ghost mode in Event Check In or in Settings. Your pin is removed right away.

Use the report or block option on their pin or profile in Event Check In. Blocking removes them from your map. We review reports and can remove content or restrict access for anyone who breaks our Terms of Use. If you are in immediate danger, contact local emergency services first. To follow up on a report, email us.

Check-ins are verified against your device's location at the moment you check in. One may be declined if you are not at the venue, if the location is simulated or comes from an external accessory, or if it doesn't match a recent check-in. Make sure Location Services is on for EmoDays, then try again at the venue.

• Check that Location Services is allowed for EmoDays in your device's Settings, or enter a city manually.
• Make sure you have an internet connection.
• Check whether you've used up this month's searches on the Free plan.
• Try a wider area. Smaller towns may have few listings.

• Use the same Apple ID on every device and make sure you're signed in to iCloud.
• Check that iCloud is turned on for EmoDays under Settings > your name > iCloud.
• Make sure iCloud has storage available, and give it a few minutes on a good connection.
• Update EmoDays to the latest version on all devices.

• Allow notifications for EmoDays in your device's Settings.
• Check that Focus modes or Do Not Disturb aren't silencing them.
• For tour alerts, confirm a music service is connected, tour alerts are on, and your alert radius covers your area. Tour alerts are part of EmoDays Plus.

Update to the latest version, then restart your device. If it keeps happening, email us with what you were doing, your device and OS version, and a screenshot. Please don't delete the app before backing up in Settings > Data Control.